FAQ's & SHIPPING INFO

You’ll immediately receive an order confirmation, and your chosen payment method will be charged. If applicable, GWGP will take the next 24 hours to build your personalised mixed case and tasting notes - otherwise the wines will ship right away! Once complete, you’ll receive an email notifying you that the order has been fulfilled along with your estimated delivery window (usually next day) along with your personalised tasting notes!

SHIPPING INFO

We can deliver next business day to most postcodes* in mainland UK for FREE on orders of £100 or more. Shopping carts totalling below £100 are charged at a flat rate of £9.99 including VAT per delivery. All shipping prices are inclusive of VAT.

In most cases, DPD will deliver your wines. Occasionally, orders will be sent directly by our warehouse partners London City Bond. 

Deliveries are made Monday – Friday. Please contact us if you'd like to arrange a weekend delivery, subject to a surcharge.

Orders received BEFORE 11AM should expect next day delivery in most cases. An order placed AFTER 11AM will be fulfilled the following day and delivered the day after that. For example, orders placed after 11AM Thursday are fulfilled on Friday and will be delivered the following Monday. Orders placed after 11AM Friday are fulfilled on Monday and delivered on Tuesday.

Northern Ireland, Channel Islands, Scottish Highlands & Islands: These destinations do not adhere to the above schedule, and unfortunately incur additional delivery fees. Delivery in 2-5 business days. £19.99 on orders of £100 or more. Shopping carts totalling below £100 are charged at a flat rate of £29.99 including per delivery. All prices are inclusive of VAT.

For Northern Ireland and the Channel Islands, these rates are charged at checkout. Functionality of the site is such that the Scottish Highlands and Islands (specific postcodes below) are not recognised as unique destinations, therefore additional charges will be remitted separately after checkout via a personalised payment link. We will contact you via email to notify you of the additional charges. Payment in full will be required before fulfilling your order with the warehouse. Thank you for understanding!

SENDING A GIFT

Please ensure you include your gift recipient’s delivery address in the Shipping section of checkout. From there, in the Additional Information section you’ll be asked if your order is in fact a gift, and you will be instructed to provide the recipients email address. This is important info! Without it, we will not be able to notify the recipient of the delivery, or share tasting notes for the bottles – which is sent via PDF. If a recipient email address is not received, they will receive a simple gift note in the parcel included with the wines. If you have any questions about sending a gift, please don’t hesitate to contact us.

PRICING

We don’t charge any fees for our personalised service. Individual bottles are priced within industry-standard retail margins. The total retail value of the wines received in your personalised case will never total below what you paid. We endeavour to send you wines we truly believe you'll love, even if that means going over our own budget in some cases. 

RETURN POLICY

If you’re unhappy with the wine we’ve sold you please tell us! Wine can sometimes be faulty due to cork taint and other reasons (see below). We also want to make sure you are as happy as can be with what we are selling. Feedback is a gift! Please tell us and we will do the best we can to make things good again.

But remember, everyone’s palate is different! A wine could be loved and revered the world-over, and you may still not enjoy it. You’re putting the same trust in us that you would a sommelier at a restaurant or retailer, and we have the utmost respect for that relationship. With that in mind, we won’t sell anything we wouldn’t be thrilled to drink ourselves.

And if you just want to return your wines, please send it back and we will credit you in full (not including shipping charges if applicable) when we receive it. We will happily take back any unopened bottles for exchange, credit or a refund for up to 35 days after delivery.

GIFT CARDS - We are happy to offer refunds for unused gift cards. Please note, partially used gift cards can't be refunded. No cash value.

HOW CAN YOU TELL IF A WINE IS ‘CORKED’ OR OTHERWISE FAULTY?

It happens to the best of them. No matter how good the producer and how perfect the provenance, any wine can be corked. If you suspect a problem with a bottle you have already opened, reseal it and contact us within 48 hours.

‘Corked’ has a specific meaning - it is used of a wine which has been tainted by a fungus found inside cork bark. This can happen to any bottle sealed with a natural cork, no matter how expensive. There is no definitive test you can do at home, but you can learn to spot corked wine by its aroma and flavour. Its effects range from mild (the fruit flavour of the wine is dull and muted) to severe (the wine has a strong musty or rotting cardboard aroma). If you are unsure whether what you can taste is cork taint, it helps if you can compare it with the aroma and flavour of another bottle of the same wine. It would be very unusual for both to be corked, so if they taste the same there may not be a fault. You cannot tell if a wine is corked from the cork itself. A crumbly or even mouldy cork does not mean that there is anything wrong with the wine.

Cork taint is the most common problem with wine, but sometimes other things go wrong. This usually means one of two things. Either the wine has ‘cooked’ through exposure to excessive heat, or it has oxidised prematurely. If either of these things happen, the wine may turn brown and taste sour, excessively ‘stewed’, or even of vinegar. However, not all wines that taste oxidised or cooked are faulty. Traditional white Rioja, Sherry, Madeira and many natural wines (to name just a few examples) are deliberately oxidised, heated or made without preservatives, specifically to produce an unusual flavour. Like the mould in a blue cheese, this is an integral part of the wine’s character. Similarly, as a wine ages it slowly oxidises. An old wine that is past its peak may taste tired, but it is not faulty. A wine is only faulty when the ‘fault’ causes it not to taste as it should, given its style and age.

PLEASE DRINK RESPONSIBLY.